Privacy Policy

Wellness Embassy ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

When you book a session, contact us, or use our website, we may collect:

• Personal contact information: name, email address, phone number, postal address
• Booking details: service selected, appointment date and time, specialist preference
• Health and wellness information: relevant health notes, areas of focus, contraindications you choose to share
• Payment information: card details processed through our secure payment provider (Stripe). We do not store full card numbers on our servers.
• Communication history: messages, emails, and notes from your interactions with us
• Technical data: IP address, browser type, device information, pages visited, and referral source
• Marketing data: how you found us, advertising campaigns you interacted with

2. How We Use Your Information

We use your information to:

• Confirm and manage your appointments
• Send appointment reminders, confirmations, and follow-ups via email and SMS
• Process payments
• Personalize your wellness experience based on your needs and history
• Respond to your questions and provide customer support
• Send promotional offers, wellness tips, and updates (only if you have opted in)
• Improve our services, website, and marketing
• Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, including:

• Booking and CRM platforms (GoHighLevel)
• Payment processors (Stripe)
• Email and SMS delivery services
• Analytics providers (Google Analytics, Meta)
• Specialists working at Wellness Embassy who need to prepare for your session

These providers are bound by confidentiality and use your data only on our behalf.

We may also disclose information if required by law, in response to valid legal requests, or to protect our rights, safety, or property.

4. Cookies and Tracking Technologies

Our website uses cookies, pixels (including Meta Pixel), and analytics tools to understand how visitors use our site and to improve our services. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications at any time
• Object to certain types of processing
• Request data portability

To exercise these rights, contact us at [email protected].

6. Data Retention

We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Inactive client records are typically retained for up to 5 years.

7. Data Security

We use industry-standard security practices to protect your information. However, no system is completely secure. You share information with us at your own risk and should keep your account credentials confidential.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.